General Terms and Conditions
These Terms and Conditions describe the rules that apply when you use the Plaza Royal online casino platform. They explain the relationship between you and us, set out your responsibilities as an account holder, and describe how we manage account activity, payments, promotions, and disputes. By registering or using our services you accept these terms and any updates we publish.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Use a valid email and your real name, and keep your password confidential. We may require identity verification at any time to process withdrawals or to comply with safety checks. If you suspect unauthorized access, contact support immediately. We may suspend or close accounts for suspected fraud, bonus abuse, or violation of these terms.
Eligibility requirements
To open an account you must meet applicable legal age and location requirements where you live. You must be able to enter legal contracts and not be subject to a local prohibition on online gambling. Only one account is permitted per person, household, or payment method unless we agree otherwise in writing. We reserve the right to refuse registration from jurisdictions we do not serve.
Acceptable platform use
Use our platform for lawful, personal play only. Prohibited activity includes creating multiple accounts to bypass limits, using third-party payment instruments not in your name, or attempting to manipulate game outcomes or promotions. VPN or proxy use to mask your location is not allowed. Repeated abusive behaviour may lead to account restriction, forfeiture of bonus funds, and closure.
General bonus and promotion rules
Promotions and welcome offers are subject to specific terms that will be published with each offer. Unless otherwise stated, bonuses carry wagering requirements, game restrictions, and maximum bet limits while a bonus is active. We may cancel, modify, or withdraw promotions at our discretion if we suspect abuse or error. Bonus terms take precedence over general statements where a conflict exists.
Deposits and withdrawals
Deposit methods available to you depend on your country and chosen currency. Minimum and maximum amounts for deposits and withdrawals will be shown in the cashier. Withdrawals may require verification documents, and larger payouts may be subject to additional checks. We process requests in the order received; processing times vary by payment method. We do not accept third-party payments and will return funds to the original payment source where possible.
Dispute resolution
If you have a complaint, contact our support team so we can investigate. We aim to resolve issues quickly and will communicate findings and outcomes. If you remain dissatisfied, you may escalate the matter to an independent dispute resolution service where available. Bringing false claims or attempting to bypass this process may affect your account standing.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of PlazaRoyal after a change constitutes acceptance of the updated terms. If you do not accept a change, you should stop using the service and close your account following the account closure process in the site help pages.