User Terms and Conditions

This page sets out the terms and conditions that govern use of Plaza Royal’s online casino services in Canada. It explains the relationship between us and our users, the standards we expect, and the basic rules that apply when you open and use an account. By registering or using our services you agree to abide by these terms and any other rules or policies we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. We require that account information, including name, address and date of birth, is true and up to date. You must keep your login credentials confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, money laundering, bonus abuse or other breaches of these terms.

Verification and limits

We may ask for identity and payment verification documents at any time, especially before processing withdrawals. Verification checks help protect you and comply with our obligations. You can set deposit limits, time-outs and self-exclusion through your account; decreases take effect immediately and increases are subject to a cooling-off period.

Eligibility requirements

Only persons who are of legal gambling age in their province or territory may register and play. You must be the account holder and use payment methods in your own name. We do not permit multiple accounts per person, household or device. If your jurisdiction prohibits real-money online gambling you must not use our services.

Acceptable platform use

You agree to use the site only for lawful purposes and not to interfere with normal operation or attempt to bypass security. Using VPNs or other tools to misrepresent your location is not allowed. Any attempt to manipulate games, exploit software bugs, use automated play bots or otherwise obtain an unfair advantage will result in account suspension and forfeiture of funds and winnings.

General bonus and promotion rules

Promotional offers are subject to specific terms and conditions that sit alongside these terms. Unless stated otherwise, bonuses are limited to one per person, household and IP address. Bonus funds and free spins may carry wagering requirements, game contribution rules and maximum bet restrictions while a bonus is active. We reserve the right to withdraw, refuse or reclaim bonuses where we suspect abuse or error.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts vary by region and are displayed in the cashier. Deposits are typically credited instantly; withdrawals are processed after account verification and subject to any applicable security checks. We may apply reasonable processing times for large withdrawals and use the same method for refunds where possible. Transaction fees and currency conversion charges may be applied by third parties.

Dispute resolution

Where disputes arise we aim to resolve them promptly and fairly. If you have a complaint, contact our support team and provide relevant account details and documentation. We will investigate and respond within a reasonable timeframe. If the issue is not resolved to your satisfaction, further escalation options will be outlined in our complaints procedure.

Updates to terms and conditions

We may update these terms from time to time. We will publish revised terms on the site and, where appropriate, notify registered players. Continued use of your account after changes are published constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account in accordance with our account closure process.