Contact Us
Need help? Our support team is ready to assist with questions about your account, account-related issues, technical concerns, or general feedback. Reach out via live chat on the site, by email, or by phone for fast, practical help. We handle verification, deposits and withdrawals, game access, and basic troubleshooting for Canadian players. Expect a prompt response during support hours and clear guidance if further action or documentation is required. You can also upload documents securely through your account portal directly.
| Department | Contact |
|---|---|
| Customer support (account & verification enquiries) | [email protected] |
| General enquiries (billing, promotions, site info) | [email protected] |
| Affiliate enquiries (partnerships & tracking) | [email protected] |
| Phone (call or text) | +1 416 582 3947 |
| Working hours (email replies during these times) | Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or matters that require explanations or supporting documents. Please send your message to [email protected] with a clear subject line, up-to-date contact details, and any relevant screenshots or files. Providing complete information helps us process your request more quickly and avoid unnecessary delays.
Send us a message
Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" autocomplete="email" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" placeholder="How can we help you?" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0070c9;color:#fff;padding:10px 14px;border:none;border-radius:4px;font-size:15px;cursor:pointer;"> Send message</button>Response Time
Our support team aims to respond to most inquiries within one business day. Live chat messages are often answered immediately during operating hours, while email and ticket requests usually take up to one business day. Complex cases requiring verification or third-party checks may take longer depending on their nature, and we’ll keep you updated throughout the process.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please share them with us. We review every message carefully and use your input to refine features, promotions and the overall user experience. Your feedback helps us fix issues and prioritise updates, so don’t hesitate to get in touch and tell us what would make your time here better.