Responsible Gambling Policy

At Plaza Royal we take responsible gambling seriously. We want play to be safe, controlled and enjoyable, so we provide clear tools and support to help you manage your activity. This page explains the protections we offer, how to set limits on your account, signs of risky behaviour to watch for, and where to find professional help in Canada.

Player protection principles

We put player safety first by offering practical controls, prompt responses to requests, and information to help you make informed choices. Our aim is to reduce harm by making self-management tools easy to use and by supporting customers who need extra help.

Activity-control tools

You can manage your account at any time from the responsible gambling section. Controls include deposit limits, loss limits, reality checks, session reminders, short account breaks and full self-exclusion.

Deposit limits

Set daily, weekly or monthly deposit limits in CA$ to control how much you add to your account. Decreases take effect immediately. If you request to increase a limit, there will be a cooling-off period before the higher limit becomes active.

Loss limits

Loss limits let you cap net losses over set periods - for example 24 hours, 7 days or 30 days. Applying a loss limit helps keep results predictable and prevents chasing losses.

Time limits and reality checks

Use session reminders and automatic log-out timers to track play time. Reality checks can pop up after a set time period to show session length and net wins or losses.

Self-exclusion and account breaks

If you need a longer break, choose an account break or self-exclusion period. Self-exclusion locks your account for the duration you select - from several months up to multiple years - and we will stop sending promotional messages while the exclusion is active. You can request reactivation only after the exclusion period ends and any required verification is completed.

Signs of problematic behaviour

Watch for warning signs such as betting more than you can afford, borrowing money to play, unsuccessful attempts to cut back, playing for longer than planned, or hiding activity from family. If you notice these signs in yourself or someone close to you, consider tightening limits or using self-exclusion.

Practical tips for staying in control

Set realistic deposit and loss limits, schedule regular breaks, avoid gambling when stressed or tired, use reality checks, and keep gambling separate from household bills. Talk to a trusted friend or family member if you feel your play is becoming a problem.

Professional help and support organisations

If you need professional support, reach out to Gamblers Anonymous, your provincial problem gambling helpline, or local health services. These organisations offer confidential counselling, support groups and practical advice tailored to people in Canada.