Responsible Gambling

At Plaza Royal we take responsible gambling seriously. We want everyone who plays with us to enjoy controlled, safe entertainment. That means offering clear tools, straightforward limits and easy access to help if play stops being fun. This page explains our approach and the options available to Canadian players so you can stay in control.

Our player protection principles

We prioritise player safety and informed choice. We promote controlled play, transparent information and timely support. We respect your decisions about how you gamble and will act quickly where there are concerns about a player’s welfare or account activity.

Activity-control tools

We provide a set of self-service tools you can enable in your account at any time. These include deposit limits, loss limits, session reminders and short account breaks. Tools are designed to be simple to use and to take effect immediately when you reduce limits.

Deposit limits

You can set daily, weekly and monthly deposit limits to manage how much you spend. Limits can be lowered instantly from your account settings. If you ask to raise limits we will apply a cooling-off period before the increase is active, to help protect against impulsive changes.

Loss limits

Loss limits let you cap net losses over a chosen period. These limits work alongside deposit limits and the lowest active limit will apply if multiple controls overlap. Loss limits help reduce the chance of chasing losses and give you clearer control over your play.

Time limits and account breaks

Use session reminders and reality checks to track time spent playing. You can schedule short account breaks - from 24 hours up to several weeks - to step away from the site. Time limits and breaks are effective immediately and are a recommended tool if you notice play becoming frequent or prolonged.

Self-exclusion

If you need a longer pause we offer self-exclusion options that lock your account for a set period. During self-exclusion we will stop sending promotional material and take reasonable steps to prevent access. To request self-exclusion, contact our support team and we will guide you through the process.

Signs of problematic behaviour

Warning signs include spending more time or money than intended, chasing losses, borrowing to gamble, lying about play or neglecting responsibilities. If you or someone you know shows these signs, consider activating limits or seeking help promptly.

Tips for staying in control

Set realistic deposit and loss limits, use session reminders, budget in advance and never gamble with money you need for essentials. Take regular breaks and review your activity history to monitor patterns. Sharing concerns with a trusted friend can also help.

Professional help and support organisations

Help is available across Canada. Reach out to your provincial problem gambling helpline or organisations such as Gamblers Anonymous for guidance and counselling. If you need support with your account at PlazaRoyal, contact our support team and we will assist you in accessing the appropriate tools and local resources.