Privacy and Data Policy

This Privacy Policy explains how Plaza Royal collects, uses, stores and safeguards your personal information when you register, play or otherwise interact with our online casino from Canada. We respect your privacy and are committed to handling your data responsibly. This page describes the types of information we collect, how we use it, who we may share it with, and the choices available to you about your information.

Types of data we collect

Personal data

When you create an account or verify your identity we collect information such as your full name, date of birth, address, email, telephone number and government-issued ID where required for verification. We also collect account credentials like username and password and any documents you upload for identity checks.

Technical data

We collect device and technical information including IP address, browser type and version, operating system, device identifiers, referral data and log files. This helps us keep the site secure, prevent fraud and optimise performance for users in Canada.

Transactional data

Transactional information includes deposits, withdrawals, wagers, game activity, bonuses used, and payment method details. For payments we record billing details and transaction references necessary to process payments and comply with verification checks.

How we use your information

Your information is used to operate your account, process deposits and withdrawals, verify identity, prevent fraud, comply with legal obligations, and provide customer support. We also use aggregated and anonymized data for analytics, site improvements and to personalise the services you see. Where applicable we may send you service messages or offers if you have agreed to receive them.

Data protection practices

We protect personal information using standard security measures such as TLS encryption for data in transit, access controls, regular security testing and secure data storage. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. We retain information only as long as necessary for account management, legal compliance and legitimate business purposes.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login sessions, analyse site usage and deliver relevant content. Third-party analytics and advertising providers may also place cookies. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.

User rights

If you are in Canada you have rights regarding your personal information including access, correction, and objection to certain processing. Where applicable you may request a copy of the personal data we hold about you, ask that inaccurate information be corrected, or request that we limit processing.

Access, correction and deletion of data

To access, update or request deletion of your personal information, contact our privacy team at [email protected]. We will respond to verifiable requests and may need to retain certain information to meet legal or regulatory obligations, or to complete pending transactions.

Information sharing and third parties

We may share necessary information with payment processors, identity verification suppliers, game and platform providers, analytics partners and parties that help operate our services. We require these third parties to protect your data and limit use to the purposes we specify. We do not sell your personal information.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on the site with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.