User Privacy Policy

This Privacy Policy explains how we collect, use, and protect personal information when you create an account or use services at Plaza Royal. We respect your privacy and aim to be clear about the types of information we hold, how we use it, and the choices available to you as a resident of Canada.

Types of data we collect

We collect several categories of information required to operate an online casino and to comply with legal obligations. This includes personal, technical, and transactional data described below.

Personal data

Personal data covers information you provide directly when registering or verifying your account, such as your name, date of birth, address, email, phone number, and government ID for identity verification. We also record account credentials and communication preferences.

Technical data

Technical data includes device and connection details such as IP address, browser type, operating system, device identifiers, and crash or performance logs. We use these details to maintain site security, diagnose issues, and improve the user experience on desktop and mobile.

Transactional data

Transactional data covers your deposits, withdrawals, bets, game history, bonuses, and payment method details. This information is used for account management, fraud prevention, KYC checks, and to meet anti-money-laundering and regulatory obligations.

How we use your information

We use collected data to create and manage your account, process deposits and withdrawals, verify identity, provide customer support, and detect or prevent fraud. We may also use information for compliance with legal and regulatory requirements and to maintain the integrity of our services.

Data protection practices

We protect personal information using appropriate technical and organizational measures, including encryption in transit, access controls, and monitoring. Access to personal data is restricted to authorized personnel and trusted service providers who need the information to operate or support our services.

Cookies and tracking technologies

We use cookies, web beacons, and similar technologies for session management, site functionality, analytics, and advertising. You can manage cookie preferences through your browser settings or via available in-site controls. Third-party providers may also place cookies to deliver analytics and marketing services.

User rights

As a Canadian user you have rights to access, correct, and request deletion of your personal information, subject to legal and operational limits. You may also object to or restrict certain processing, or request a copy of your personal data in a portable format where applicable.

Access, correction, and deletion of data

You can review and update many account details in your profile settings. For requests to access, correct, or delete information that cannot be handled in-account, please contact our privacy team at [email protected]. We will respond in a timely manner and explain any limitations to your request.

Information sharing and third parties

We may share information with payment processors, identity verification services, service providers, and regulators as required. Third parties act as processors or independent controllers and are bound by confidentiality and security obligations. We do not sell personal data.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of our services after updates constitutes acceptance of the revised policy.

If you have questions about how PlazaRoyal handles personal information or wish to make a privacy request, contact [email protected].